One modern platform for passengers, operators and their cities
Mikroelektronika is a Czech technology company with a long tradition in intelligent fare collection systems. It is the largest Czech manufacturer of fare collection hardware for urban and suburban public transport and also develops software for running and managing it. A natural result of this know-how is its own fare management platform – a system now used by cities in the Czech Republic and abroad. As a technology partner, we took part in modernising its customer-facing part.
Mikroelektronika provided its own backend while we built the frontend. The key challenge was to work closely with their developers and ensure reliable communication between the two systems.
The original platform was technologically at the end of its life and was becoming hard to maintain. The challenge was to take over the e-shop part and rebuild it on modern foundations that can handle further growth.
The original system gave passengers no access to their journey history. When filing a complaint, there was nothing to back it up – neither the passenger nor the operator had a reliable way to verify a journey afterwards.
Every city and every operator has its own visual identity, language and specific requirements. The system therefore had to be easy to customise – from colours and images to texts and content blocks.
The customer platform is fully responsive, so passengers can check their account, journeys and cards anytime, anywhere.
Users now have a clear history of their journeys and transactions. Precise route data serves as reliable evidence in complaints – no guesswork and no need to contact the operator.
The frontend is built on a shared core that can be adapted for each city. Combined with Mikroelektronika’s backend, it becomes a product that can be deployed quickly, without starting from scratch.
The platform includes a built-in CMS for editing texts and content blocks without a developer. Each city can manage its own content independently and flexibly.
Passengers can now do everything online – top up their wallet, buy a season ticket, file a complaint or order a new card. No more queues at ticket offices or calls to customer helplines.
Operators and system administrators got a ready-made solution that takes over a large part of customer communication. Fewer enquiries, less paperwork, less manual work – and more room for their core business.
The customer platform already runs in five cities, and every new deployment adds to its value – not only for existing partners, but also as a ready-made offer for new cities looking for a reliable solution without custom development.
We have been very satisfied with Commity in the long term. The team is experienced, proposes sensible solutions, and the format of our collaboration suits us too. We needed a partner who could modernise our customer platform so that it serves passengers and operators in the Czech Republic and abroad – and they succeeded. Today we have a configurable solution that we can deploy for every new partner without starting from scratch.
